 Published in 2003 by Issues Press of Ravensdale, Washington, this book takes the reader inside two typical workplace disputes using the “Situational Approach” to mediation. Chapters 8 through 11 detail the mediation of a dispute between two insurance company executives who are not getting along with each other. Chapter 12 explains the mediation of a dispute between two parties to a real estate contract. With these examples and detailed commentary by the author, the reader will learn defined steps and proven techniques for mediating any type of workplace dispute.
This book also explains how anger and other emotions common to workplace disputes impact conflict. Oliver Ross shows how the “Situational” approach to mediation can be used to help people in the workplace communicate and negotiate effectively, make fully informed decisions, reach durable agreements, and increase individual and organization success.
This book is appropriate for
- attorneys who want to add mediation to the services they provide
- counselors looking for new and better ways to resolve conflicts
- human resource departments searching for ways to handle employee concerns
- professionals currently providing mediation services who want to improve their mediation skills
With clearly defined steps, extensive examples, and detailed commentary, Oliver Ross shows you the process he uses to reach agreements in a wide variety of mediations. He offers a sensible, real-life approach for resolving disputes and teaches you effective methods of conflict resolution that you can use to lead participants to settlement while fostering opportunities for growth and transformation.
Topics covered
Dialogue and commentary for the mediation of divorce, family, workplace, and contract disputes that include the following subject matters:
- Mediation Concepts
- Compare and contrast Mediation and Litigation
- Mediator’s Role
- Mediator Style: Facilitative, Evaluative, Directive, Transformative, Humanistic, Situational
- The Psychodynamics Underlying Conflict
- Principle of “Informed Decisions”
- Pre-Mediation Consultations
- Divorce: Intake Considerations, Mediator Introductions, Grief Process
- Other Types of Consultations: Telephonic Inquires from Attorneys, Executives, Other Potential Clients
- First Session
- Suggested Uniform Agenda for First Session
- Pre-mediation Review of Documents
- Mediator Introductory Remarks
- Effective Communication and Facilitation Skills
- Effective Listening Skills: Passive, Active (Reflecting, Reframing, Validating, Paraphrasing, Summarizing, Demonstrating Empathy, Parroting)
- Judgmental Language
- Nonverbal Communication
- Getting Current
- Gathering Information
- The “Talking Cure”
- Increasing Understanding, Acknowledgment, and Recognition
- Assigning “Homework”
- Use of Private Sessions/Caucus, Overcoming Impasse Agreements to Mediate
- Sample Provisions
- Confidentiality
- Subpoena of Mediator
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