Situational Mediation: Sensible Conflict Resolution By Oliver Ross, JD, PhD

Published in 2003 by Issues Press of Ravensdale, Washington, this book takes the reader inside two typical workplace disputes using the “Situational Approach” to mediation. Chapters 8 through 11 detail the mediation of a dispute between two insurance company executives who are not getting along with each other. Chapter 12 explains the mediation of a dispute between two parties to a real estate contract. With these examples and detailed commentary by the author, the reader will learn defined steps and proven techniques for mediating any type of workplace dispute.

This book also explains how anger and other emotions common to workplace disputes impact conflict. Oliver Ross shows how the “Situational” approach to mediation can be used to help people in the workplace communicate and negotiate effectively, make fully informed decisions, reach durable agreements, and increase individual and organization success.

Mastering Workplace Conflict: It’s an Inside Job, By Oliver Ross, JD, PhD

Workplace conflict is common and normal, but usually hampers individual and organizational success. Mastering Workplace Conflict will teach you how to prevent and deal with conflicts at work in effective and rewarding ways. By reading this booklet you will learn to discover the opportunities and benefits inherent in any workplace disagreement or dispute. Anyone who wants to improve his or her conflict resolution skills will benefit from the concepts, techniques, and exercises in this booklet. Oliver Ross shows you the parts played by awareness and acceptance in the process of mastering workplace conflict. He also provides you with tried and true methods for “reframing” conflict so that you are able to deliberately respond rather than unwittingly react to any conflict that comes along.

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